Shipping Policy

At Viivya, we strive to ensure that your jewellery reaches you safely and on time.

Order Processing

All orders are processed within 3–5 business days after the order is placed. Orders are not processed or shipped on Sundays or public holidays.

Once your order is processed, it will be shipped through our logistics partners.

Shipping Partners

We ship orders across India using trusted courier partners including:

  • Delhivery

  • Other leading courier services via Shiprocket

These partners help ensure safe and timely delivery of your order.

Delivery Timeline

Delivery timelines may vary depending on your location.

Estimated delivery time:

  • Metro cities: 3–5 business days

  • Other cities and towns: 4–7 business days

Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

We offer free shipping across India on all prepaid orders.

For Cash on Delivery (if available), an additional convenience fee may apply.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email or SMS containing your tracking number and tracking link, allowing you to monitor your shipment in real time.

Address Accuracy

Please ensure that your shipping address and contact details are accurate while placing the order. Viivya will not be responsible for delays or delivery issues caused by incorrect information.

Delivery Issues

If you experience any issues with delivery, please contact our support team and we will assist you as quickly as possible.

📧 Email: info@viivya.com