Frequently Asked Questions

1. Do you accept returns or exchanges?

We accept returns or exchanges only in case of manufacturing defects or damage during transit, subject to approval.

2. What is the time limit to raise a return request?

You must contact us within 24–48 hours of receiving your order, along with clear images or videos of the issue.

3. Are returns accepted for change of mind or personal preference?

No. Due to the nature of jewellery and hygiene standards, we do not accept returns or exchanges for change of mind, styling preferences, or minor appearance variations.

4. How do I raise a return or exchange request?

Please contact us via email or WhatsApp with your order number and clear images or videos showing the issue. Our team will guide you further.

5. What happens after my return request is approved?

Once approved, we will arrange a replacement or provide a resolution as per our policy. All cases are subject to quality verification.

6. Do you offer refunds?

Refunds are issued only if a replacement is not possible and for approved cases. Refunds are processed as a Credit Note / Gift Card (Applicable only for single time use).

7. Do you ship across India?

Yes, we offer pan-India shipping.

8. Are shipping charges applicable?

Shipping charges, if applicable, are calculated and displayed at checkout before payment.

9. How long does delivery take and how can I track my order?

Orders are usually dispatched within 2-3 working days. Once shipped, tracking details are shared via email or WhatsApp.

10. What if I receive a wrong or delayed order?

If you receive an incorrect product or experience a delay, please contact us within 24–48 hours with supporting images. Our team will assist you promptly.