Privacy Policy

At Viivya, your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or make a purchase from us. By using our website, you agree to the practices described below.

Information we collect

When you place an order or interact with our website, we may collect personal information such as your name, email address, phone number, shipping address and payment details. This information is required to process your orders and provide customer support.

We may also collect non personal information such as browser type, device information and website usage data to improve your browsing experience and website performance.

How we use your information

Your information is used to process and deliver your orders, communicate order updates, respond to your queries and provide customer support. We may also use your contact details to inform you about new collections, offers or updates related to Viivya. You may choose to opt out of promotional communication at any time.

We use collected information to improve our products, services and overall website experience.

Payment information

All online payments are processed through secure and trusted payment gateways. Viivya does not store your card or banking details on our servers. Payment information is handled directly by the payment gateway providers in accordance with their security standards.

Sharing of information

We do not sell, trade or rent your personal information to third parties. Your information may only be shared with trusted service partners such as courier companies and payment processors strictly for the purpose of fulfilling your order and operating our services.

Information may also be disclosed if required by law or to comply with legal obligations.

Cookies and website usage

Our website may use cookies to enhance your browsing experience. Cookies help us understand user preferences, remember your settings and improve website functionality. You may choose to disable cookies through your browser settings, however some features of the website may not function properly.

Data security

We take reasonable precautions to protect your personal information from unauthorized access, misuse or disclosure. While we follow industry standard security practices, no method of online transmission or storage is completely secure, and therefore absolute security cannot be guaranteed.

Third party links

Our website may contain links to third party websites. Viivya is not responsible for the privacy practices or content of such external websites. We encourage you to review their privacy policies before sharing any information.

Children’s privacy

Viivya does not knowingly collect personal information from individuals under the age of 18. If such information is discovered, it will be removed from our records.

Changes to this policy

Viivya reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page. Continued use of the website after changes are posted will be considered acceptance of the updated policy.

Contact us

If you have any questions regarding this Privacy Policy or how your information is handled, you may contact us at:

Email: info@viivya.co.in